Your item/s will be dispatched within 1-2 working days. Most orders take 1-3 days to be delivered but for reasons out of control sometimes they take 5 days.
Orders over 29kg may require a further charge, we will contact you if there are any extra charges required before dispatching. We are sorry for any inconvenience.
If you are in any way dissatisfied with your order, you have up to 7 days from the date of ordering to request a refund or replacement.
We will not refund postage.
Please contact us before returning any goods.
If an item is faulty / damaged you may either have a full refund or have the items re sent. Please contact us before returning damaged goods.
Prices are subject to change without notice.
Goods are available subject to availability. In the rare case that the item you have ordered can not be dispatched, you will be contacted as soon as possible to discuss options.
Animaliadirect will not sell, transfer or give your personal information to any company or organisation without your consent.